FREQUENTLY ASKED QUESTIONS

I AM CONSIDERING RENTING MY PROPERTY BUT I AM NERVOUS. WHAT SHOULD I DO?

If you answer "no" to any of the questions below, it will be wise to hire Charleston Luxury Rentals as your professional property management company. The cost of one bad decision could more than offset the cost of hiring a professional manager to help you avoid the pitfalls of rental property ownership.

  • Do you have experience managing rental property yourself?
  • Are you familiar with fair housing and landlord/tenant laws in the jurisdiction(s) where your property is located?
  • Do you have relationships with contractors that ensure you can get 24 hour service at reasonable prices?
  • Do you have a reliable means to determine fair market rent and returns on your investment property?
  • Do you know and have the proper notices and legal process to deal with non-paying tenants?
  • Do you have a current, legal lease and related agreements/forms to minimize your exposure to liability should a tenant sue?
WHAT IS INCLUDED IN MY MONTHLY MANAGEMENT FEE?

MAINTENANCE

  • Property inspections.
  • Network of tried and tested, licensed and insured, fairly priced tradesmen capable of small and large jobs.
  • Coordinate preventative and responsive maintenance.
  • Coordinate renovation projects.
  • Serve as dependable local contact capable of handling emergencies 24 hours a day.

ACCOUNTING

  • Timely rent collection.
  • Mortgage, regime and vendor payments.
  • Monthly deposit of net income into personal bank accounts.
  • Detailed monthly operating statements.
  • Annual statements and tax documents.
  • Risk assessment.

MARKETING (Specific to Rental Management Agreements)

  • Listing your property in the Multiple Listing Service, to open it up to thousands of local real estate and rental agents.
  • Marketing your property through a network of Charleston real estate companies.
  • Displaying a quality sign at your property.
  • Promptly pursuing all leads and inquiries.
  • Scheduling showings for your property with potential tenants and licensed realtors.
  • Print advertising in local periodicals (as needed).
  • Web advertising on local websites including our business website (as needed).

TENANT RELATIONS (Specific to Rental Management Agreements)

  • Thorough screening of potential tenants.
  • Negotiate, execute and enforce lease agreements.
  • Supervise move-out and replacement of tenants.
  • In-depth knowledge of landlord/tenant laws.
  • Facilitate all eviction procedures as necessary.

FOR MORE SPECIFIC INFORMATION RELATIVE TO THESE SERVICES, PLEASE CONTACT OUR OFFICE.

HOW LONG WILL IT TAKE TO GET MY PROPERTY RENTED?

This all depends upon the status of the market, the time of the year` and the property itself. We are constantly in tune with the market environment and are committed to designing and executing a targeted marketing plan to rent your property as quickly as possible, thereby minimizing the time that your rental is not generating income. While we can offer no guarantees as to the time in which we will find you a suitable tenant you can rest assured that everything is being done to effectively market your property’s availability.

CAN I HAVE MY PROPERTY LISTED FOR SALE AND RENT IT AT THE SAME TIME?

Yes. This is a very popular option with the current state of the real estate market. Please call our office to inquire about several different leasing opportunities that can best suit your needs.

WHAT IF A TENANT CAUSES DAMAGES OR ABANDONS MY PROPERTY?

Any damages caused to the property above normal "wear and tear" will be deducted from the tenant’s security deposit.

WHAT IS CONSIDERED "NORMAL" WEAR AND TEAR TO A PROPERTY?

Normal wear and tear includes deterioration of the premises that occurs during normal conditions. For example, chipped paint, scuffed hardwood floors, and worn carpet or vinyl flooring. These things happen even if the tenant cleans regularly and cares for the premises reasonably.

Damage occurs from unreasonable, use or accidents. For example, large holes in the walls from hanging pictures, stains on carpets, gouges made to hardwood or vinyl floors and extreme build up of dirt, mold, etc. Even intentional alterations to the premises are considered damage. For example, the tenant cannot repaint the walls to significantly change the color. If a tenant wants to make changes to the premises that will remain after the tenant moves out, the tenant should do so only with the landlord's written permission.

CAN CHARLESTON LUXURY RENTALS MAKE MY MORTGAGE PAYMENTS?

Yes. We can make mortgage, regime and/or homeowner payments provided that sufficient funds are available to us when the payment is due. A minimum of one month’s payment is required to be held as a "reserve balance" in your property account.

WILL CHARLESTON LUXURY RENTALS PAY VENDOR BILLS IF MY ACCOUNT BALANCE IS INSUFFICIENT WHEN THE BILLS ARE RECEIVED?

No. Real estate regulations preclude any real estate company from advancing its own funds to settle an owner’s expenses. Bills are paid when the available balance in the property account is equal to or exceeds the amount(s) owed. For this reason, it is important to ensure your account balance is always sufficient to pay all anticipated expenses.

SHOULD I MAKE ANY IMPROVEMENTS TO MY PROPERTY BEFORE RENTING IT?

A well-maintained property attracts better tenants, leases in a shorter time, and generally brings higher rents. The money you "save" by not having the property in top condition will be spent on longer vacancies and the problems associated with attracting lesser qualified tenants.